Last Updated: June 2026
At IMPERIYA 21 EOOD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions.
1. Return Eligibility
Customers have the right to return products within 14 calendar days after receiving their order, in accordance with applicable consumer protection regulations.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
2. Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned once opened or used:
- Opened nail care products
- Used UV/LED nail lamps
- Consumable accessories
- Customized or personalized products
Unless the product is defective or damaged upon arrival.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours after delivery.
Please include:
- Order number
- Product photos
- Description of the issue
We will review your request and provide a replacement or refund where applicable.
4. Refund Process
Once the returned product is received and inspected, refunds will be processed to the original payment method.
Refund processing time:
5–10 business days
depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error.
5. Return Shipping
Customers are responsible for return shipping costs unless:
- The product is defective;
- The wrong item was delivered;
- The item was damaged during transportation.
6. Contact Information
IMPERIYA 21 EOOD
Email: daniela.ivanova@imperiya21.com
Website: https://imperiya21.com/
Business Hours:
Monday – Friday
09:00 – 18:00 (EET)